Frequently Asked Questions

How do I pay?

Fees are due at the end of your appointment. We accept major credit cards, cash, or traveler’s checks.

Do you accept health insurance?

Although most insurance companies will reimburse a portion of the visit or apply the amount to your deductible if it has not been met at this time, we do not accept insurance in the traditional sense. We will provide you with the documentation that can be submitted to your health insurance company for reimbursement. We do offer membership to your Personal Physician. Membership provides you with Dr Kimes’ telephone for same day text, calls or office appointments during regular business hours. Membership includes same day appointments in office or by telephone with no additional fees. Membership entails a one-time sign-up fee of $499 dollars and a monthly fee of $199 dollars. There are no additional fees for service beyond monthly membership. (Home visits not included in membership) Membership is not offered in leiu of your regular health insurance and should be considered as a supplemental program in addition to your regular health insurance. Personal Physician/Doctors on Wheels does not guarantee any reimbursement from your regular health insurance, many types of health insurance products exist within each individual plan.

Why don't you take insurance?

Increasingly patients are looking to work directly with their physicians without the government or insurance company in the exam room. Because we do not participate in any insurance or plans, we are able to avoid the ever-increasing and costly documentation demands and administrative intrusions that come with accepting insurance. We also avoid the onerous patient data collection responsibilities which many plans impose. These require staff, time, and money, often amounting to substantial intrusions on patient privacy. Because we avoid these obligations to insurance companies, we are free to spend that time listening to and treating patients. And because Personal Physician/Doctors on Wheels eliminates the significant overhead costs of participating in insurance, we can pass the savings on to you, the patient, and give compassionate, attentive and timely care at an affordable cost. Also, if you have a PPO insurance, your insurance may reimburse you for all or part of your visit and we will provide you with documentation that you can submit to your insurance. But, we do not guarantee any reimbursement.

Do you take Medicare?

We are non-participating providers for Medicare. We do require that all fees are paid at time of service. And you cannot submit for reimbursement from Medicare.

What type of illnesses do you treat?

We come prepared to diagnose and treat a wide variety of acute and chronic common illnesses such as:

Respiratory and ear infections
Sinus infections
Flu and upper stomach problems
Allergies and rashes
Headaches and migraines
Severe sore throat and strep throat
Bronchitis and Pneumonia
Asthma and COPD
Diabetes, Hypertension, Heart Disease
Abdominal Pain, Heartburn, Diarrhea, Constipation
Bladder/urinary tract infections, kidney infections/stones
Minor burns and rashes
Minor skin infections
Foot pain, Ankle Pain, Knee Pain
Back pain, Neck Pain
Arthritis, Gout
Chronic Pain, Prescription refills
Anxiety, Depression, Insomnia
STD Evaluation and Treatment
Eye problems
Skin conditions, Insect Bites, Hives, Abscess/Boils, Ingrown Nails
Animal/Human Bites, Puncture Wounds, Lacerations, Suture Removal,
Medical and Pre-operation Clearances
Wellness exams/checkups, School Physicals, Employment Physicals
Vaccinations, Immunizations, Tuberculosis (TB) skin testing,
Many more common illnesses and conditions

In addition, we can perform all the diagnostic services you would expect in a fully equipped medical office, such as:

X-ray
EKG
Urine analysis
Blood drawn for lab and blood tests (including blood glucose level)
Strep throat analysis
Pregnancy testing
Injectables (for pain, vomiting, inflammation, antibiotics, vitamins, and others)
IV Fluids

What if I have to cancel my appointment?

No problem, we just ask as a courtesy to the other patients and our providers please provide 24-hour notice if you must cancel or reschedule an appointment. Cancellations with less than 24 hours notice or "no-shows" will be charged 100% of the visit price. Scheduling an appointment is an acknowledgment of these terms.

Do you offer x-ray or other diagnostic services like lab work?

Yes! We have a portable x-ray machine in our bus that we can bring to your home, hotel room, workplace, or wherever you are. The x-ray images are processed on site, and films are reviewed by Dr. Kimes, a board certified Pediatrician and Internist. Copies of the images may be provided to the patient upon request. Lab work can be drawn and most results can be given onsite. If it is a uncommon blood test, we will take it to a lab to have tested and get you the results as soon as they are ready.

Does Personal Physician/Doctors on Wheels see patients of all ages?

Yes! We currently provides care for patients of all ages.

Do you see nursing home patients?

Yes! Our physicians make nursing home visits. We also have a x-ray on board and are able to take x-rays on patients that are wheelchair bound.

Can you visit my Vrbo/airbnb?

Yes, we have a mobile unit, we are able to treat you wherever you are. If you are unable to come out to the mobile unit, typically we can come to you in your room, home, or work setting.

Are my medical records ever shared with insurance carriers or government agencies?

No. Patient privacy is a natural benefit of this medical model. We will never provide any third party with a copy of your records, unless you specifically ask us to do so or if Doctors on Wheels is subject to subpoena or search warrant.

Do I have to be a "member" to have Personal Physician/Doctors on Wheels come visit me?

No. We are available to everyone. Home visits by the doctor are available on a limited basis pending availability and areas within Temecula, Murrieta and Wildomar. Home visits include x-ray services and pertinent lab services for diagnosis and treatment. Home visits cost $499 all inclusive of services provided.

What if I have to be admitted to the hospital?

We will call 911 and provide support measures until medical responders arrive.

If I am experiencing an emergency, should I call Personal Physician/Doctors on Wheels?

If you are having a life threatening medical emergency, please go directly to the E.R. or dial 911 immediately.

Does Personal Physicians/Doctors on Wheels offer services for employers?

Yes, we offer custom corporate service programs to provide medical care for your employees in our local area. Our full line of services is available as well as custom arrangements tailored to your company’s needs. Rather than putting off a meeting or delaying a flight, we arrange medical treatment in the comfort of your employee’s office, house or hotel, and make sure that they rapidly get on the road to recovery. We are a valuable asset and addition to your benefits package by keeping your employees healthy and happy.

What cities do you service?

Currently we service the Temecula/Murrieta/Widomar area, however we are continually expanding our coverage area. Please call us for exact details. Special arrangements are available for patients in other areas.

Can I use your services while I still see my regular doctor?

Yes! Being physicians we understand the tremendous value in long standing doctor-patient relationships. Also, if needed and your permission is given, we can speak with your regular doctor to coordinate any care.

Can you come to my special event?

Yes, we can attend your event and provide medical treatment, IV therapies or other services as needed. We are available to attend school functions, fitness events, church events, winery special events, or festivals. Please call for further information. (951)331-3100